Refund policy

We hope your new Aeza piece becomes an instant favorite. But if it's not quite the right fit, no worries—we've got you.

15-Day Returns

You have 15 days from the day your order arrives to request a return.

To Be Eligible

Your item must be:

• Unworn and unwashed.
• In its original condition with tags attached.
• Free of stains, odors, pet hair, or damage.
• Returned with proof of purchase.

A Few Exceptions

We can't accept returns on:

• Final sale items.
• Gift cards.
• Personalized or custom products.

Oops! We Made a Mistake

If your order arrives damaged, defective, or isn't what you ordered, let us know within 7 days of delivery. We'll make it right.

Refunds

Once we receive and inspect your return, we'll send you an email with the status of your refund. If approved, your refund will be issued to your original payment method. Depending on your bank, it may take 5–10 business days to appear.

Return Shipping

Return shipping costs are the customer's responsibility unless we sent the wrong item or your order arrived damaged.

Ready to Start?

Just reach out to us with your order number, and we'll guide you through the return process.

Thanks for shopping with Aeza. We can't wait to dress you again. ♡